Ensynch’s Managed Hosting Data Center Business Unit was purchased by OneNeck IT Services. Beginning Aug. 1st, 2008, existing Ensynch Managed Services customers are being serviced by OneNeck IT Services. For more information on services provided by OneNeck IT Services, including all Managed Hosting services formerly offered by Ensynch, visit www.oneneck.com.

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How many different ways could something inadvertant happen to your in-house IT systems, resulting in unexpected costs?

Ensynch manages over 50 customer environments with full-time operations and technical staff at its enterprise class EnDemand Data Center in Tempe, Arizona.    Customers can receive managed support for a variety of hardware, operating systems, and software applications.

Physical Facility (power and cooling)

• Facility is 6000 sq. ft. of 12” raised flooring with forced air cooling/environment control
• 80 tons of cooling and humidity control provided by three fully redundant HVAC systems
• Dedicated city provided power transformer for the data center separate of the building
• Dual power distributions units feeding each server/device with redundant power feeds
• Power system protected by an on-site generator and battery back up system

Physical Facility (security, layout and fire control)

• Dry pipe fire suppression system with heat and smoke detectors in the sub flooring
• Sub flooring water detection system
• Physical security system with card access and digital CCTV monitoring/logging
• Strict cable management and unique cable identification control throughout the facility for ease of troubleshooting
• Centralized KVM stations for ease of access to the consoles of each server/device for administration

The Network

• Redundant separate fiber paths provided by tier 1 carriers into the facility
• Redundant Internet connectivity from tier 1 providers including Qwest, AT&T and Global Crossing (via Limelight)
• Redundant core, distribution and access layer networking via gigabit fiber for stability and service reliability
• 99.9% or optional 99.99% network and support services uptime guarantee

Network and System Security (for EnDemand Premium and certain EnDemand Select Offerings)

• Comprehensive Intrusion Detection System (IDS) with custom redundant firewalls for each customer’s virtual network allows for custom firewall rule sets for every customer environment
• Monitoring system with external notifications of server/service failure
• Server network connectivity of no less than 100 mbps with 1 and 10 gbps options
• 7 x 24 maintenance of the server hardware with on-site N+1 hot spare hardware

Data Center Solutions Operations Team

• All server environments are monitored and managed from the Ensynch Network Operations Center (NOC) and customers are provided with online access to metrics reporting. 
• Highly qualified team of professionals to service our EnDemand Customers
• Strength in optimizing diverse technologies
• List of supported technologies grows every week

Technical Support Helpdesk

• 24x7 access to team of technical experts at-the-ready to troubleshoot any issues
• Get a "Live Voice", not a machine
• End-user customer care and expert-to-expert technical support