Ensynch’s Managed Hosting Data Center Business Unit was purchased by OneNeck IT Services. Beginning Aug. 1st, 2008, existing Ensynch Managed Services customers are being serviced by OneNeck IT Services. For more information on services provided by OneNeck IT Services, including all Managed Hosting services formerly offered by Ensynch, visit www.oneneck.com.
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Remote Monitoring
AKA: Remote Monitoring and Reporting
| What is it? |
Server and service monitoring of customer premise equipment using Ensynch’s comprehensive monitoring system (more info) |
| Who is it for? |
Any organization either needing comprehensive first line of defense monitoring or second opinion monitoring (aka: check and balance monitoring) |
How does it work?
- Ensynch connects to the customer’s environment via a dedicated circuit (just like the circuits in IP Connectivity Offerings) or via VPN; in some cases, monitoring can be done over the Internet with no special connectivity – this is often desired to understand what the ‘end user’ might see
- Ensynch’s redundant monitoring system checks the servers/services health every 90 seconds; if a problem is found, an escalation is set to notify the appropriate personnel via cell phone, pager and/or email
- Appropriate personnel can then acknowledge the alert and begin intervention if necessary
What are the Business Features and Benefits?
Remote monitoring offers you ultimate flexibility
| Server and Service definition |
Administration groups for escalation |
Parent/child monitoring components |
| Threshold limits |
Web interface customization |
Joint notification thru Ensynch's Customer Care Team |
| Custom application monitoring |
SLA thresholds for reporting |
External view monitoring |
| Escalation order and priority |
Maintenance window attributes |
Recovery notifications |
| Pager, email and/or cell phone escalation order/priority |
WAP interface |
And more... |
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Technology Benefits
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Uses raw TCP/UDP ports, not SNMP |
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Preset common monitoring attributes |
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Open source environment |
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Web interface |
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